Event Orchestrations

Event orchestrations can be used to control how OpsDuty processes events and triggers new incidents. Each event orchestration is connected to a service and is utilized when the service receives new events.

Event orchestrations allow for the configuration of transformations, which dictate how OpsDuty processes incoming events.

A routing rule generally applies to a service but can be limited to a specific routing rule. Event orchestration will only be used if the routing rule directs the event to the associated event orchestration service. This provides a way to restrict the use of event orchestrations.

Conditions

Conditions determine whether the transformations within an event orchestration should be applied. Event orchestrations use the same condition rules as routing rules. For more details, refer to the routing rules documentation.

Transformations

Transformations dictate how OpsDuty processes and handles incoming events. By default, all transformations are disabled. You need to manually select and enable the transformations you wish to apply.

Escalate Incident

Choose whether to force OpsDuty to apply the escalation policy or to bypass it entirely.

Escalation Policy

Override the default escalation policy used when an event is received.

Notify Users

Select users to page directly, bypassing the normal escalation policy.

Silence Incident

Configure OpsDuty to silence the resulting incident for a specified duration (in minutes).

Incident Urgency

Override the default incident urgency when creating an incident.

Acknowledge Timeout

Set an acknowledgment timeout. If the incident remains in the acknowledged state beyond this timeout, it will automatically return to the triggered state.

Incident Note

Add a custom note to the incident during event processing.

Acknowledge Incident

Automatically acknowledge the incident when an event is processed.

Resolve Incident

Automatically resolve the incident when an event is processed.

Allow Auto Resolve

Enable or disable automatic resolution of incidents upon consumption.