Analytics

An essential part of incident management is understanding your incidents and their origins. Efficiently handling incidents and resolving them as quickly as possible improves uptime and reduces customer friction.

OpaDuty offers an analytics system that allows you to explore where your incidents occur and how long it takes to resolve them across services.

Incidents Over Time¶

The Incidents Over Time tab enables you to analyze:

Total incidents over time
Acknowledgement rates
Mean Time to Acknowledge (MTTA)
Mean Time to Resolve (MTTR)

Services¶

The Services tab provides insights into incidents across various services.

Escalation Policies¶

The Escalation Policies tab allows you to analyze incidents based on different escalation policies.

Teams¶

The Teams tab lets you analyze incidents across different teams.